Returns & Refunds
Every purchase at Elegantfashionhouse is backed by our 30-day guarantee.
If your selection isn't the perfect fit or if you've encountered an issue with your order, we are here to ensure your refund or exchange is handled with care and efficiency.
Policy Period: 30 days from the date of delivery.
1. Return Eligibility
To qualify for a refund, please ensure your items meet the following criteria:
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Requests must be initiated within the 30-day window.
Exclusions: Items marked as "Final Sale," intimate apparel, or items showing signs of wear/perfume cannot be refunded.
2. Refund Policy
Once your return is received and inspected (usually within 5–7 business days), we will notify you of the approval or rejection of your refund.
Approved Refunds: Credits will be automatically applied to your original method of payment (Credit Card, PayPal, etc.).
Late Refunds: If you haven't received a credit yet, first check your bank account, then contact your credit card company. It may take 5–10 business days before your refund is officially posted.
3. Shipping Responsibilities
| Reason for Return | Return Shipping | Refund Type |
|---|---|---|
| Damaged / Incorrect Item | Free (Prepaid Label) | Full Refund + Original Shipping |
| Change of Mind / Fit | Customer Responsibility | Item Price Only |
4. How to Request
To start your 30-day refund or exchange request:
- Email [email protected] with your Order Number.
- Attach photos of the item (and the issue, if damaged).
- Specify if you prefer a Refund to your original payment or an Exchange for a different size.